Company Background First, we would like to thank you for visiting PulseTV.com. If you are reading this letter you are obviously very interested in the company and learning more about us. PulseTV.com was founded in 1996. We started out by promoting products on TV. You probably remember some of our campaigns... Riverdance, Lord of the Dance, The Honeymooners, Stomp, The Carpenters and others. Many of us have worked together for over 15 years at this company and earlier at a leading catalog company. We all had a passion for building a great company and joined forces to create PulseTV.com How did we branch out into other products besides DVDs? The credit goes to our customers! We began getting emails and letters asking us if we could get other TV products. We listened and started first with TV products and branched out to more. A lot has changed with e-commerce from 1996 to today. We successfully rode the internet bubble and survived the burst, pleased to have helped millions of customers along the way. Through the years we have maintained the integrity of our company and stayed true to our goals: •Offer a wide assortment of products at a good value •Create a shopping experience that is simple and easy to use •Provide dependable delivery backed up by our in-house fulfillment center •Assist you quickly and efficiently with responsive customer service
Tax Policy
Illinois state residents are subject to sales tax.
We ship within 1-3 business days of when you place your order.
When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it within 60-days for a replacement or a refund of your purchase price (less shipping and handling). Please note: There will be a 10% restocking fee for incomplete returns. Components and retail packaging must be returned as received. Refund checks are not available for gift returns. •If applicable - unused portions must be returned for refunds. Do you believe the item(s) you are returning are defective? Before returning the item, please contact us at mphelp@pulsetv.com or 800-711-1361; We constantly update our product pages, please be sure to search for the product you are having difficulty with and see if there are any instructions or FAQs we have published to help you with your product. Sometimes the problem is as simple as removing a plastic disc to activate the battery in a flashlight!
Customer Service Hours Monday - Friday 8 a.m. - 5 p.m. CST. We currently have these options for contacting us: email - mphelp@pulsetv.com or phone - 800-711-1361 •Contact Us By eMail - mphelp@pulsetv.com •Contact Us By Phone - If you would rather talk to us by phone, no problem. Just give us a call at (708-478-4500 or 800-711-1361 during our customer service hours. •Contact Us By Mail - Feel free to write in with your questions or comments to: Pulse Direct, Inc. - Customer Service 7851 185th Street Suite 106 Tinley Park, IL. 60477