Company Background First, we would like to thank you for visiting If you are reading this letter you are obviously very interested in the company and learning more about us. was founded in 1996. We started out by promoting products on TV. You probably remember some of our campaigns... Riverdance, Lord of the Dance, The Honeymooners, Stomp, The Carpenters and others. Many of us have worked together for over 15 years at this company and earlier at a leading catalog company. We all had a passion for building a great company and joined forces to create How did we branch out into other products besides DVDs? The credit goes to our customers! We began getting emails and letters asking us if we could get other TV products. We listened and started first with TV products and branched out to more. A lot has changed with e-commerce from 1996 to today. We successfully rode the internet bubble and survived the burst, pleased to have helped millions of customers along the way. Through the years we have maintained the integrity of our company and stayed true to our goals: •Offer a wide assortment of products at a good value •Create a shopping experience that is simple and easy to use •Provide dependable delivery backed up by our in-house fulfillment center •Assist you quickly and efficiently with responsive customer service
Tax Policy
Illinois state residents are subject to sales tax.
We ship within 1-3 business days of when you place your order.


When you shop with us, we want you to be completely satisfied.

If for any reason you are not satisfied with your purchase, return it within 60 days for an exchange or a refund for the purchase price of products only (less shipping and handling).

Please note:

  • There will be a 10% restocking fee for incomplete returns.
  • Components and retail packaging must be returned as received.
  • Refund checks are not available for gift returns.
  • If applicable - unused portions must be returned for refunds.

Stop Do you believe the item(s) you are returning are defective? Before returning the item, please visit our site first for any special product instructions that may be needed...

  • We constantly update our product pages, please be sure to search for the product you are having difficulty with and see if there are any instructions or FAQs we have published to help you with your product. Sometimes the problem is as simple as removing a plastic disc to activate the battery in a flashlight!

  • We also maintain some Product Instruction Manuals here to assist you.

  • Still have problems? Call Customer Service: 800-711-1361 Monday - Friday 8 a.m. - 5 p.m. CST.

How do I return or exchange a product?

  1. Fill out the form provided on the back of the packing slip.

    If you no longer have your packing slip, you can Print a Return Form here. (You will need Adobe Reader to open the form, if you don't have it you can download it by clicking the image below.)

    Get Adobe Reader

  2. Cut out and attach the bottom right of the packing slip, with Pulse Direct, Inc., to the outside of the box. (First remove the old label from the packaging or make sure that the Pulse Direct, Inc. you are attaching covers the old one.)

  3. Please note: Any postage/fees Due from refused or unclaimed packages returned to us will be deducted from your refund.

  4. Ship your package to: (we recommend UPS or insured parcel post for your protection).

    Pulse Direct, Inc. - Returns

    7851 185th Street

    Suite 106

    Tinley Park, IL. 60477
Customer Service Hours Monday - Friday 8 a.m. - 5 p.m. CST. We currently have these options for contacting us: email - or phone - 800-711-1361 •Contact Us By eMail - •Contact Us By Phone - If you would rather talk to us by phone, no problem. Just give us a call at (708-478-4500 or 800-711-1361 during our customer service hours. •Contact Us By Mail - Feel free to write in with your questions or comments to: Pulse Direct, Inc. - Customer Service 7851 185th Street Suite 106 Tinley Park, IL. 60477